BooClean Support

BooClean cannot see my photos

1. Open the iOS Settings app.
2. Tap Privacy & Security, then Photos.
3. Find BooClean in the list.
4. Choose Full Access so Boo can review your whole library.
5. Reopen BooClean and start a scan.

If you previously chose "Don’t Allow", this is the only place the choice can be changed — iOS will not ask again from inside the app.

I am using Limited Photos Access

1. BooClean works, but it can only review the photos you have shared with it — so it will miss clutter elsewhere in your library.
2. To change which photos are shared, tap Manage Access on the BooClean home screen.
3. To share everything instead, go to iOS Settings › Privacy & Security › Photos › BooClean and choose Full Access.

BooClean tells you on screen when it is running with limited access, rather than quietly reporting a small result as though it were your whole library.

Restore a purchase

1. Make sure you are signed in with the Apple Account that bought BooClean Pro.
2. Open BooClean and go to the Settings tab.
3. Tap Restore Purchases. It is also on the BooClean Pro screen.
4. Wait for the confirmation. If nothing is found, check you are on the right Apple Account.

Family Sharing is not enabled for BooClean Pro, so a subscription bought on one Apple Account cannot be restored on another.

Manage or cancel a subscription

1. Open the iOS Settings app and tap your name at the top.
2. Tap Subscriptions.
3. Select BooClean.
4. Choose a different plan, or tap Cancel Subscription.

Subscriptions are billed by Apple, so only Apple can cancel one. Cancelling stops the next renewal — Pro stays active until the period you already paid for ends. Deleting the app does not cancel anything.

A charge I did not expect, or a refund

1. Go to reportaproblem.apple.com and sign in with your Apple Account.
2. Find the BooClean purchase.
3. Choose the problem and submit the request.

Refunds for App Store purchases are decided and issued by Apple. We cannot issue them, but tell us what happened anyway — if something in the app misled you, we want to fix it.

I deleted something I wanted

1. Open the Photos app.
2. Go to Albums, then Recently Deleted.
3. Select the items and tap Recover.

iOS normally keeps deleted items in Recently Deleted for 30 days. BooClean holds no copy of your media and cannot recover anything itself.

The scan is stuck, slow or finds nothing

1. A very large library takes longer on the first scan — later scans reuse what has already been analysed.
2. If photos are still downloading from iCloud, let that finish and scan again.
3. Check you granted Full Access rather than Limited Access.
4. If BooClean reports nothing to clean, that can simply be the honest answer: no similar sets, no old screenshots and no oversized videos.
5. If it still misbehaves, force-quit BooClean and reopen it, then email us with your iPhone model and iOS version.

Keep or Drop moves too fast

1. On the setup screen, choose the chill pace and a smaller session size.
2. For a version with no falling items at all, open Settings and turn on the accessible Keep or Drop mode — it replaces the session with plain Keep and Let Go buttons.

Either way, nothing is deleted during a session, and an item has to be missed twice across three rounds before it even reaches the review queue.

How does Space Goal work?

1. Scan your library first, so BooClean knows what it is working with.
2. On Home, tap Set a goal and choose 5, 10 or 20 GB — or Custom for your own figure.
3. BooClean builds a plan from that scan, ordered so the safest decisions come first: near-identical duplicates, then older screenshots, then large videos, then videos worth shrinking.
4. Tap any row in the plan to go straight to that review screen.
5. Your progress only counts space you have actually recovered, so the number moves after a cleanup finishes — not when a plan is drawn up.

A goal is entirely optional. Everything in BooClean works exactly the same without one, and you can give up on a goal at any time from the plan screen.

Does Shrink It delete my original video?

1. No. BooClean makes a smaller copy and saves it to Photos as a new video.
2. It checks the copy opens properly and confirms it is really there before offering you anything.
3. You then choose: Keep both, or Keep smaller version.
4. Keep smaller version does not delete anything either — it puts the original into the normal review queue, where you confirm it like any other deletion.
5. If compression fails or you cancel it, the original is untouched and no copy is kept.

On the free plan you can shrink one video, so you can judge the result on your own footage before deciding whether Pro is worth it. Letting an original go afterwards uses part of your free cleanup allowance.

What is Boo Box?

1. It is a place for decisions you are not ready to make.
2. Wherever you see Decide later, tapping it sets the item aside instead of forcing a keep or delete.
3. Open Boo Box from Home whenever you like. Each item offers Keep, Let go, or Still not sure.
4. Let go moves it into the normal review queue — it is not deleted from Boo Box.

No duplicate copy is made. Boo Box remembers which item you postponed, not the photo itself, so it costs practically no space. If you delete an item elsewhere, its entry disappears on its own.

What is Best of the Burst?

1. When you hold the shutter, iPhone records a burst — one moment captured many times.
2. BooClean groups those shots and shows them one at a time, with the rest as a filmstrip underneath.
3. One shot is marked Boo's Pick, based on resolution, sharpness, and any shot you had already picked in Photos.
4. Keep as many as you like — it never forces you to choose only one.
5. Anything you let go joins the normal review queue.

BooClean only shows real bursts, using the information your camera recorded. It will not treat a run of quick shots as a burst just because they were taken close together — so if you see nothing here, your library genuinely has none.

Why is the compressed video size only an estimate?

1. How much a video compresses depends on what is in it. A still shot of a wall compresses far more than a busy street.
2. Before it runs, BooClean can only model the likely result, so it shows the figure with a ~.
3. Once the smaller copy exists, it reports the real before, after and saved sizes.
4. That real figure is what counts toward a space goal — never the estimate.

The same applies to recoverable space elsewhere in the app: anything marked with a ~ is BooClean being honest that iOS did not give it an exact number.